If you follow one of Dito’s social media pages, you may have read that we are now a provider of Customer Success Services (CSS) for Google Apps, approved by Google. Being one of the first Google Apps resellers in the ecosystem, we are proud to be one of the early providers of these services. The addition of the CSS program to our portfolio of enterprise solutions further supports our mantra of creating Customers for Life on Google Solutions by maximizing adoption and productivity by end users post-deployment.
In this post we will cover the following:
- What are Customer Success Services (CSS)
- CSS Opportunities for organizations currently using Google Apps for Business
- Benefits of CSS to organizations new to Google Apps for Business
What are Customer Success Services (CSS)
In order for Dito to deliver CSS, we had to be a Google Apps Premier Reseller that has met criteria, specified by Google, for delivering a consistently high standard of support and advisory services for Google Apps. Dito can now offer Google Enterprise’s high-caliber services offering, which includes enhanced technical support, proactive communication, advice and consultancy for Google Apps.
CSS is comprised of tailored solutions for Small Business and Enterprise customers to achieve maximum ROI and productivity as they continue to expand workflows on the Google Apps platform. These services are available in packages or a la carte. Proactive communications outline information regarding upcoming releases & product roadmaps along with guidance and change management assistance pertaining to Google products and technologies. Enhanced technical support includes process alignment with Google’s Enterprise Support Methodology. Customer Success Managers are available to oversee the delivery of each of these elements, ensuring the customer has the best possible Google Apps experience.
CSS Opportunities for organization currently using Google Apps for Business
Organizations currently leveraging Google Apps for Business will find that CSS can benefit their business and end users on multiple levels. Eligible businesses approved to enroll in the CSS program will be assigned a Customer Success Manager (CSM) who will develop a personal relationship with the business, making them better suited to give contextual support. They will also provide advice and consultancy regarding the impact on business workflow by upcoming releases and what Change Management solution would maximize user adoption. The CSM will be actively engaged with your business for the entirety of your post-deployment.
Benefits of (CSS) to organizations new to Google Apps for Business
As with businesses already leveraging Google Apps, organizations new to Google Apps or for those investigating cloud solutions, CSS provides an opportunity to optimize their cloud experience and increase the ROI in Google Apps for Business. As stated above, businesses approved to enroll in the program will benefit from the guidance of a Customer Success Manager, who will guide and tailor the services according to the customers requirements with the main goals being to accelerate user adoption and improve the overall Google Apps experience.
If you would like to discuss the support services recommended for your organization, please email info@ditoweb.com. We are more than happy to assess your current business requirements to pair those with the most effective support package. As always, if you have questions regarding Google Apps or the services we provide, we welcome you to chat with one of our experts during blog office hours every Thur from 11:00am -12:00pm EST.
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